What Our Terms Cover and How They Apply
When you open an account with us, you enter into a binding agreement that sets out your rights and ours. These terms govern everything from how deposits via Touch 'n Go eWallet, Boost, or GrabPay are processed to how disputes are handled if something goes wrong.
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Jurisdiction matters here: our services are available only where local law in Malaysia permits, and you are responsible for confirming your own eligibility before using the account. We do not collect payment data beyond what is needed to process your transaction — your Touch 'n Go
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eWallet or Boost account details are never stored on our servers beyond the session. Data we do retain — your account registration details, transaction history, and communication records — is held according to the retention schedule outlined in our privacy terms. If you believe any data
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we hold is inaccurate or should be removed, you have the right to submit a correction or deletion request through our support channel. We update these terms when our operating conditions change; the date shown at the top of the full policy document reflects the version
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currently in effect. Continued use of your account after a policy update constitutes acceptance of the revised terms.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.